Privacy Policy
Last updated: 2 October 2026
This policy explains how Happy Feet Hub uses personal information when you visit our website, contact us or arrange an appointment.
Who We Are
Happy Feet Hub is a podiatry clinic at Unit 20, Pollard Yard, 15 Pollard St East, Manchester, M40 7QX. For questions about your information, email hello@happyfeethub.co.uk or call 0161 527 0743.
Information We Collect
When you send an enquiry, you provide your name, email address, message and, if you choose, your telephone number. Appointment enquiries may include information about the care you need. Please avoid sending unnecessary medical information through the general enquiry form.
Our website also uses Google Analytics. This can collect information about pages visited, interactions and the browser or device used. See our Cookie Policy for more information.
How We Use Your Information
We use your information to respond to enquiries, arrange appointments, communicate with you and provide the services you request. Website information helps us understand how the site is used and maintain its operation.
We rely on the steps needed to arrange or fulfil a service you request, our legitimate interests in responding to general enquiries and maintaining the website, and any applicable legal obligations. Where processing relies on your consent, you can withdraw it. Health information used for clinical care is subject to additional data-protection requirements and professional confidentiality.
Booking and Other Services
Our booking links take you to Cliniko. Information entered into the booking service is handled through that platform. Website hosting, email and other service providers may process information to deliver the relevant service. Google handles information collected through Google Analytics under its own privacy terms.
External links to WhatsApp, social media or other websites have their own privacy policies. If you would like details of the providers handling your enquiry or appointment information, contact the clinic.
Keeping Your Information
Enquiry information is retained for the time needed to respond, manage any resulting appointment and resolve related questions. Appointment and clinical records may need to be kept longer to meet healthcare, professional, insurance or legal requirements. Contact us for information about the retention period that applies to your records.
Access to personal information should be limited to those who need it for the relevant service. Information may also need to be disclosed where required by law or necessary for healthcare. Where a provider processes information outside the UK, the applicable transfer arrangements depend on that provider and service; you can request further details from us.
Your Rights
Depending on the circumstances, you can ask to access or correct your information, request erasure or restriction, object to processing, or request a portable copy. Some records must be retained even if you request deletion. Contact us to make a request or raise a concern.
You can also complain to the Information Commissioner’s Office.
Changes to This Policy
We may update this policy as the website or our services change. The date above shows the latest update.